1. What will I receive after purchase?

You will receive a digital download file. No physical item will be shipped.

2. How do I download my files?

After your payment is completed, your download link will be available on the order confirmation page, in your customer account, and/or through your order email.

3. What file formats are included?

File formats may vary by product. Please check each product description before purchasing. Common formats may include:

• SVG
• PNG
• PDF
• EPS
• DXF

4. Can I use the files for commercial use?

You may use SVGRABBIT designs to create physical products for personal or small business use.

You may not resell, share, upload, copy, or redistribute the digital files themselves.

5. Do you offer refunds?

Due to the digital nature of our products, all sales are final once a file has been downloaded.

If there is a problem with your file, please contact us and we will help resolve the issue.

6. Can I request a custom design?

Yes. We welcome custom design requests. Please visit our Custom Design page and send us your idea, style, text, and any reference images if available.

7. Do I need special software?

Yes, you may need design or cutting software such as Cricut Design Space, Silhouette Studio, Adobe Illustrator, Canva, or other compatible software depending on the file type.