💌 Email Support

Please contact us by email for order help, download support, file questions, or custom design requests.

We usually reply within 24–48 hours. Please double-check your email address before sending your message so we can reply to you successfully.

🛒 Order Support

If you need help with a SVGRABBIT order, please include the details below so we can assist you faster:

1. Your order number
2. The email address used at checkout
3. The product name
4. A clear description of the issue
5. A screenshot if it helps explain the problem

📦 Download Help

SVGRABBIT products are digital downloads. If you cannot access your files, please contact us with your order information.

• Check your order confirmation email first.
• Log in to your customer account if you created one.
• Make sure your payment was completed successfully.
• Contact us if your download link is missing or not working.

🎨 Custom Design Requests

For custom design requests, please include as much information as possible so we can understand your idea clearly.

1. Your design idea
2. Text, name, or phrase you want included
3. Preferred theme or style
4. Preferred colors
5. File format needed, such as SVG, PNG, DXF, EPS, PDF, PES, DST, JEF, EXP, or HUS
6. Reference images if available
7. How you plan to use the design, such as shirt, mug, tumbler, sticker, decal, embroidery, or craft project

⏰ Response Time

We do our best to respond as soon as possible. Most messages are answered within 24–48 hours, excluding holidays or high-volume periods.